Aquavitens opens customer care centre

AQUA Vitens Rand Limited (AVRL), managers of the urban water systems in the country, has established a customer care centre at its head office in Accra to offer immediate attention to customers with water- related problems.
The centre will also serve as a point for the company to receive information about its service delivery, as well as enhance monitoring.
Inaugurating the centre yesterday, the Chairman of the Public Utilities Regulatory Commission (PURC), Professor Kwabena Frimpong-Boateng, said the move by the company would facilitate communication between it and its customers.
“This will encourage the staff to improve on their customer delivery and improve on their services,” he said.
Prof Frimpong-Boateng later gave the toll free line as 0800 40 000 and demonstrated how the line worked on a Ghana Telecom line.
The Director of Customer Care, Mr Cor Lievers, said the initiative would enable customers to give water problem information to the company at a centralised level to alert AVRL to attend quickly to enquiries and also educate customers.
He said AVRL recognised the fact that most customers were suffering from insufficient supply of water, adding, however, that through the investigations of the AVRL Loss Control Team, most of those cases of insufficient supply of water were as a result of malpractice on the part of some members of the public.
“Most of the people tamper with the lines and valves, others engage in illegal connections, as well as tampering with meters and extensive underground storage facilities,” he noted.
Mr Lievers explained that those acts, coupled with the irresponsible behaviour of some AVRL staff, led to the inaccessibility of water to everyone.
He asked all customers to report issues of malpractice and water-related problems to the AVRL customer care toll free line on Onetouch and GT lines 0800 40 000.
He assured customers that the setting up of the care centre would ensure and improve water supply in the country.